Get answers to our most frequently asked questions.
How do I pay/purchase?
We accept all major credit cards, Paypal, and bank transfer (Singapore only). No additional payments/tips/fee will be collected at the clinic unless the customer requests additional treatments and agrees to the incurring costs.
How can I make my booking?
After payment, you will receive a voucher with your direct concierge contact details. Once you have decided on a date and time within the clinics operating hours you can contact your concierge to make the booking. Please do so in advance, the earlier the better!
How can I cancel my booking?
You can cancel your booking and reschedule by contacting your concierge at least 24 hours prior to the appointment.
Can I change my booking? How?
Yes, if you contact your concierge at least 24 hours before your appointment, you are eligible to reschedule your booking up to 2 times, please note that your preferred time slot is not guaranteed.
Can I get additional treatments at the price on Eunogo Shop?
The discounted prices on Eunogo Shop are only applicable if you make the purchase online beforehand. If you go to your appointment and choose to add on treatments you will be charged at the clinic's regular price.
I am unhappy with the service I received, I don't see any difference can I get a refund?
Please contact your concierge or email firstname.lastname@example.org and we will assist you in filing a complaint to the clinic.
If your question is not answered please contact us.